Hello All, There are few points of mentioned by Brad Hodson in old discussion on SCN forum - Salesforce vs SAP CRM
While I can't necessarily tell you the differences between Salesforce and SAP and why those differences are causing a rift in usage, but I can tell you that both are are guilty of having software that is very difficult to get into.
Both Salesforce and SAP are very cluttered systems, especially with all the data and addons that they push out. However, in one regard Salesforce does have a slight usability advantage over SAP and that is native and full cloud support. Cloud support is proven to give any software easier usability because there is no installation or maintenance.
However, while it may seem like Salesforce is destroying SAP, the numbers you get are a bit skewed. Lest we forget, the CRM industry in general is plagued with bad adoption rates (less than 50% stick with it). It's just terrible, and it's because of software like Salesforce and SAP.
The CRM systems that are changing this figure and showing markedly higher user adoption are ones like JobNimbus, Insightly, and Nimble. If anything, you should be asking why these software are winning out over more aged software with vastly longer feature lists?